FREQUENTLY ASKED QUESTIONS
What types of tours do we offer?
We specialise in off-the-beaten-path tours in Southeast Asia, including destinations like Sulawesi, Indonesia & other Indonesian islands coming soon. Our tours focus on unique cultural experiences, outdoor adventures, and authentic encounters with local communities.
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How many people are typically in a tour group?
We keep our tour groups small to ensure a personalised and immersive experience. Group sizes usually range from 10-12 travellers, allowing for intimate interactions and flexibility during the journey.
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What is included in the tour package?
Our tour packages typically include accommodations, transportation, select meals, guided tours and activities, entrance fees to attractions, and the services of experienced local guides. Specific inclusions vary depending on the itinerary, so please refer to the tour details for more information.
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Do I need to arrange my own flights?
Yes, travellers are responsible for booking their own flights to and from the tour destination country/city (Makassar, Sulawesi, Indonesia). However, our team can provide recommendations and assistance with flight arrangements if needed.
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What is the booking process like?
To book a tour with us, simply visit one of the tour pages on our website and fill in the form under your desired tour package. We will get back to you with more information on the tour and instructions on how to complete the booking process, including providing your contact information, travel preferences, and payment options. Once your booking is confirmed, you’ll receive a detailed itinerary and additional information to help you prepare for your journey.
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Is travel insurance required?
Yes, travel insurance for the entire duration of your tour is mandatory and must be purchased of your own accord. We highly recommend purchasing comprehensive travel insurance to protect yourself against unforeseen circumstances such as medical emergencies and lost or delayed luggage. Be sure to review the policy coverage and terms before your departure. Contact us for help on finding the right insurance Click Here
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What is the cancellation policy?
Our cancellation policy varies depending on the tour package and timing of the cancellation. Please refer to the terms and conditions outlined in your booking confirmation for specific details. We strive to be flexible and accommodating whenever possible, but certain cancellation fees may apply.
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How can I contact JUST TRAVEL! for assistance?
If you have any questions, concerns, or special requests, our team is here to help! You can reach us on our CONTACT page just Click Here. We’re available to assist you before, during, and after your tour to ensure a smooth and enjoyable experience.
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HEALTHΒ & SAFETY
The health and safety of our travellers is our top priority. We closely monitor travel advisories and local regulations to ensure a safe and secure environment during our tours. Please review any health and safety guidelines provided by us and follow any recommendations or requirements for your destination.
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TRAVEL DOCUMENTS
It’s essential to have the necessary travel documents for your tour, including a valid passport, visas (if required), and any other documentation specified by local authorities. Be sure to check the entry requirements for your destination well in advance of your departure date to avoid any issues.
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PACKINGΒ TIPS
Packing light and packing right can enhance your travel experience. We recommend bringing comfortable clothing suitable for the climate and activities, as well as essential items such as sunscreen, insect repellent, sturdy footwear, and any medications or personal necessities. More specific information will be provided after booking.
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RESPONSABLE TRAVEL
JUST TRAVEL! is committed to responsible and sustainable travel practices that respect the environment, support local communities, and preserve cultural heritage. We encourage travellers to be mindful of their impact and to follow eco-friendly and culturally sensitive practices during their journey.
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